TripActions is a travel management company for businesses and business travelers. Booking and managing travel can be done on the web or via a smartphone app. The company was founded in 2015 by Ariel Cohen and Ilan Twig.
TripActions is the travel management platform that offers a speedy booking process and savings of over 300% in corporate travel costs. The company was founded in 2014 and today has almost 900 employees and a valuation of over $4B. As the company experienced the first stages of rapid growth, going from 100 to 400 employees (and becoming globally distributed in the process) CEO Ariel Cohen wanted to maintain a culture of feedback, learning and growth. The Shamaym platform was originally used among the executive team but quickly rolled out to other teams to enable easy feedback and coordination.
Creating an Environment of Continuous Improvement
The Shamaym team worked closely with TripActions management to ensure smooth implementation across teams and soon each company meeting was started with a reflection that allowed other teams to learn and iterate. Over five months, close to 4,000 debriefs were shared within the platform, allowing teams to easily see what other parts of the company were working on and learning from. Sales teams were able to debrief after each call, giving them easy access to feedback from customers, and updates on deals. Product and R&D teams were able to read each other’s debriefs and work in conjunction to speed development. Recruiting teams connected after each recruitment cycle to learn what worked and what didn’t, so they could keep attracting top talent.
The Result: Faster Learning, Smarter Growth
The Shamyam platform allowed TripActions to scale without losing their ability to communicate. As the company grew teams were aligned with each other and understood how their goals were contributing to the continued success of the company. With fast, daily insight managers were able to gain consistent feedback from their teams and identify processes where there were gaps (for improvement) or success (for repeating).
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