Flight Academy

Meet Shamaym

Get to know the platform that helps you improve on the go.

How to Write
a Good Lesson?

How can you use Shamaym’s principles of FAF: Focus, Accountability, and Future Mindset, to write effective lessons that power your improvement.

 

What and When to Debrief?

Excited to start getting better at what you do? Us too! Let’s begin by understanding what activities in your workflow you might want to debrief, and when.

1. Set an improvement goal

Improvement doesn’t happen randomly. We need to start by focusing on one goal to improve. Think about the projects currently on your table, the goals you’re working to meet right now.

Need inspiration? These are some common improvement goals:

  • A KPI or specific process
  • Your overall team performance
  • How you train new team members

Once you decide where you want to focus your improvement in the coming months, we can continue.

2. Decide what task you’ll learn from

Improvement is the result of many small adjustments in something we do over and over. That thing is your flight – the repeating task, action, or event that you can improve incrementally in order to meet your goal. 

What flight will you learn from? It could be a milestone, major incident, sprint, or a recurring meeting. If you can’t think of one, you can also choose a frequency to learn, like “once a week” or “at the end of each work day”.

3. Determine when you’ll learn and apply your lessons

Once you’ve defined what you’ll learn from (your flight), the next step is to decide when is the best time to debrief, and brief before the next one. This process of learning from your flight, then applying your lessons to future flights, is your improvement cycle.

For example, Ellen’s sales team writes their lessons in a debrief immediately after a first call with a potential customer. They are briefed with their most relevant lessons before a first call with the next potential customer (Shamaym’s BriefMe feature can help schedule those briefs). 

Here are our top tips to keep in mind when determining when to debrief:

1

Debrief shortly after your chosen flight.

2

If you are debriefing as a team, you can agree that everyone writes their lessons before your weekly touch base, so that you can use the meeting time to discuss your lessons.

3

Shamaym’s Google Calendar plugin will help you remember to debrief at the ideal time.

4. Put your lesson to use

Writing lessons is only the beginning of your improvement cycle. If you want your lessons to really help you improve, you need to put them to use. Luckily, the Shamaym Platform helps you do that in a number of ways. Once you’ve written lessons, you can:

  • Turn your lessons into actions with a deadline to hold yourself accountable. Read more here.
  • Share your lessons with teammates to get their feedback, and tag them by topic so your whole team can find your learning when faced with a similar challenge. Read more here.
  • Be briefed on your lessons: receive them in your inbox before the next relevant event. Read more here.

However works best for you to use your lessons, think of them not as a product, but as a jumping off point for learning and improvement in your team — even for much-needed discussions about challenging topics at your next team meeting (Pro tip: the Team Learning feature in the Shamaym Platform creates a presentation out of your team’s debriefs, lessons, and comments). Do this often to create ongoing improvement cycles that help you meet your goals!