Akamai’s development and QA teams saw a reduction of 86% in the average number of monthly incidents and 60% in the average number of customer escalations.
HP Indigo Identifies and Responds to Issues 20% Faster with Shamaym Challenge HP Indigo found itself struggling with a number of operational challenges. First, the time spent dealing with escalations was far too lengthy and they needed to reduce it, significantly. Second, there was a need to drive greater openness among team members and engender […]
An operations department embeds a culture of continuous improvement by establishing learning routines within and across teams, leading to improved KPI across the board.