Help Center

Table of Contents

General

Troubleshooting Best Practices - always try these first
  1. Refresh the page
  2. Log out and log in again 
  3. Remove and reinstall the mobile app 
  • Remove
  • Install

  1. Check your internet connection
  2. Verify user permissions (admin, team member, etc.) – does the user have permission to view the page they are trying to access?
  3. Try logging in through an incognito browser window
  4. Check that you are not using Internet Explorer (the Shamaym Platform supports only Google Chrome, Microsoft Edge, Safari and Firefox)
  5. Do a deep refresh: click and hold CTRL + F5
  6. Clear your browser cache in your browser’s settings
Contact Us

  1. For Support:
    • Web: available by clicking on the support icon> selecting “Contact us”
    • Mobile: available by clicking on the menu> selecting “Contact us”


  2. Mail:
    Help@shamaym.com
  3. Phone: +972-733-744-994
    Sun – Thu 9:00 am- 5:30 pm (UTC +02)
Report an issue or send feedback

Please don’t hesitate to contact us, we will be happy to assist.

There are a few ways to contact our Customer Support team: 

  1. Using the Support form 
    a. Web: available by clicking on the support icon> selecting “Contact Support”

    b. Mobile: available by clicking on the menu> selecting “Contact us”

  2. Through WhatsApp
  3. 📧 At Help@shamaym.com

🐞 If It’s a bug, please elaborate on the following:

  1. Operating system (💻 Windows/ Mac | 📱 iOS/ Android)
  2. If it’s a mobile device- please specify the device type and version (Xiaomi, iOS 16, etc) and your Shamaym app’s version 

  3. When did it happen? 🕒
  4. What steps can we follow to reproduce this? 👣
  5. What happened? 📝
  6. If possible, please provide screenshots/ links.

 

Login

Welcome to Shamaym!

Welcome to Shamaym, the collaborative real-time learning platform that will help you and your team get better, faster.

To log in for the first time, follow these steps:

 

Web Platform and Mobile App

  1. If you are using the mobile app, make sure you’ve installed the app from your app store
  2. You should have received an email/ SMS invitation to join Shamaym. Open the invitation, and click on the link

  3. Please note that the link may be expired after a while. In that case, you will see an “expired” notification and should ask your client/ team manager to send you a new invitation.
    If you need any assistance, please don’t hesitate to contact us through the Support form or at help@shamaym.com
  4. Create your password, login with your Microsoft account, or log in with SSO (Okta/ Ping)
  5. If you are not able to login with your Microsoft credentials: 
  6. Accept the terms and conditions, and click Proceed

  7. You’re now ready to start getting better, faster! 
I forgot my password
  1. Click on the “Forgot Password?” link

  2. Enter your email address and click ”Reset Password”
  3. You should have received a text message or email with a link to reset your password:
  4. Click on the link
  5. Create a new password, login with your Microsoft account, or log in with SSO (Okta/ Ping)
  6. If you chose to login with Microsoft, enter your credentials and allow access 
  7. If you created a new password, you’ll be redirected to the login page. Use the new password and log in. Don’t forget to save your password!
I see “Invalid mail/ password”

Wait before you make any more attempts, and follow these guidelines:

  1. Check that you entered the correct email and password
  2. Make sure you typing in English
  3. Confirm that you entered the email address used to register for the Shamaym Platform, and not a different one
  4. If all email addresses are still correct, ask the Client Manager to send you a new invitation. You can also try resetting the password by clicking on “forgot password” (see “forgot password”)
I am locked out of my account

Your account will be locked after 5 wrong attempts. To unlock your account, follow these steps:

  1. First, try to reset your password by clicking on “Forgot Password” (see instructions above) 
  2. Second, if that didn’t work for you, ask the Client Manager to send you a new invitation
  3. Just so you know, an account that locks will unlock automatically after an hour
  4. If you need any assistance, please don’t hesitate to contact us through the Support form or at help@shamaym.com
I didn’t receive a “Welcome”/ “Forgot Password” email/ SMS
  1. Please check your spam inbox
  2. Ask your team/ client manager to confirm the email address/ phone number which was entered into the platform (are there any extra spaces? Typos?)
Connect my Microsoft account

You can log in to Shamaym with your Microsoft account, in the following ways:

  1. When you receive a “Welcome to Shamaym” invitation- please see the “Welcome to Shamaym” tab
  2. When you choose to reset your password by clicking on “Forgot Password”- please see the “I forgot my password” tab 
  3. By syncing it through the user profile
  • Log in
  • Click on your user avatar on the upper right side and choose “Profile”
  • Click on the Microsoft icon
  • Log in to your Microsoft account
I’m not able to login with Microsoft
  1. If you are already logged in with a password, log in with your user name and password and sync an account through your user profile
  2. If you already synced your account, make sure you are using the right account
  3. If your company uses SSO, please login with Okta or Ping
  4. If you need any assistance, please don’t hesitate to contact us through the Support form or at help@shamaym.com
My user/ team/ company has been deactivated

Please contact your Shamaym account manager or contact us through the Support form or at help@shamaym.com

Create Debriefs

How to create a new debrief

Debriefing regularly is the simplest way to jump-start your team’s learning and improvement. It makes it easy to think about fast ways to improve, share them with your team, and implement them immediately.

Web

  1. Click on the “New Debrief” button
  2. If you belong to several teams, choose the team this debrief is most relevant to. If you’re only in one team, you’ll automatically move to the next step

  3. Your debrief form will open. Keep in mind that each team has its own, customized debrief format, so yours might look different than a colleague’s on another team.
  4. Write your debrief lessons, keeping in mind that some questions might be required. You can write up to 5 lessons in one debrief. 
  5. As you write, you’ll see a bird icon pop up.  Click on it to activate Shamaym Assistant, your personalized lesson coach, ready to offer feedback on your lessons.
  6. Adding tags to your lesson helps teammates understand what the debrief is about, and helps everyone search for it more easily later.

  7. You can also assign this lesson as an action item, or make it a brief.

  8. Additionally, you can invite others to collaborate. To learn more about collaborative debriefing, take a look at the collaboration video/ tab
  9. By default, the debrief will be shared with your team, but you can change the sharing settings on your debrief to control who can read it once it’s published. This can be only you, you and your manager, your whole team, the entire company, or specific people that you choose.
    Scroll all the way up to change the sharing settings.
  10. When you finish writing your debrief, click “publish” and your debrief will be shared based on the settings you selected. 
    The debrief will appear on your Shamaym homepage, and in your inbox

     
  11. If you have just one valuable piece of learning to share with the team, you can also write your lesson in the “new lesson” field at the center of your homepage. Note that Shamaym Assistant won’t offer feedback when you write a single lesson. Type in your lesson, choose a team, add tags, and click submit. This lesson will also appear on your feed and in your inbox.
     

Mob

  1. Click the plus sign and then “new debrief”. If you belong to several teams, choose the team this debrief is most relevant to. If you’re only in one team, you’ll automatically move to the next step.

  2. Now your team’s debrief form will open. Keep in mind that each team has its own, customized debrief format, so yours might look different than a colleague’s on another team.
  3. Write your debrief lessons, keeping in mind that some questions might be required. Adding tags to your lesson helps teammates understand what the debrief is about, and helps everyone search for it more easily later.

  4. You can also assign this lesson as an action item, or make it a brief.

  5. By default, the debrief will be shared with your team, but you can change the sharing settings on your debrief to control who can read it once it’s published.  This can be only you, you and your manager, your whole team, the entire company, or specific people that you choose.

  6. Additionally, you can invite others to collaborate. To learn more about collaborative debriefing, take a look at the collaboration video/ tab.

  7. Finally, you can add additional action items.
  8. When you finish writing your debrief, click “publish” and your debrief will be shared based on the settings you selected.  The debrief will appear on your Shamaym homepage, and in your inbox.
  9. If you have just one valuable piece of learning to share with the team, you can also write your lesson in the “new lesson” field at the center of your homepage. Type in your lesson, choose a team, add an action item and/or brief, and click submit. This lesson will also appear on your feed and in your inbox.   

  10. Click “Publish”
@Mention users

Communicate with your team by @mentioning people as you write your debrief. 

  • In any free-text component*, you can add a “@” and pick the user which you’d like to mention.
    *Currently not available on the  “table” component

  • You can mention anyone from the company/ organization. The users’ list is sorted a-z by default and is updated according to what you type. Later on, it will be sorted according to your most recent mentions.

  • The @mentioned person will be added to the viewers’ list of the debrief (will get permission to watch it).

 

  • When you’re @mentioned, you’ll see it on the platform

Notifications

  • When you’re @mentioned, you’ll get a notification in the bell icon on the platform

     
  • You’ll also get an email notification.
    *Changing the team’s/ personal notifications settings does not affect the email notification about the mention, it is always sent. In the future, you will be able to customize the notifications for the mentions on the notifications center.

  • The @mention email notification is instead of the debrief publication notification, so you won’t get multiple notifications for the same debrief. 
  • If you were mentioned a few times on the same debrief, you’ll get only 1 notification
  • If you were mentioned in a collaborative debrief:
    • If you are a collaborator: you’ll get the notification in real-time
    • If you are not a collaborator: you’ll get the notification once the debrief is published
Mobile app- switch between views

When writing a new debrief, you can select between 2 views:

  1. Step view: each question appears separately on each page. You can navigate using the “Next” button, making it more easy for you to focus at one question at a time.
  2. Scroll view: all questions appear in a continuos view. You can scroll up and down, making it easier for you to cut-paste or copy-paste your input across the different questions and quickly edit what you’re writing across the debrief efficiently and promptly.


  3. The platform will remember your selection and the next time you will create a new debrief, it will be open with the preferred view.
How to create a new collaborative debrief
  • Web
    Mobile
How to participate in a collaborative debrief
  • Web
    Mobile

Get Briefs

What is the Brief Me feature?

See the information you need instantly. The Brief Me button shows the topics, debriefs, and lessons relevant specifically for you – at a click of a button.

Get a personal brief
  1. Click on the “Brief Me” button


  2. A popup will open, where you can select the relevant team
    *If you only have one team you’ll be redirected to the next step
  3. After selecting the team, you should be able to answer selected questions (*selected by the team manager- see explanation below), and you’ll also have the ability to get the most relevant results by searching for relevant keywords.

  4. Clicking on the “Brief me” button will show you the most relevant debriefs/ lessons*, according to your preferences


*If your team has a lessons component in its format, you’ll see only the relevant lessons (“Show only lessons”). If your team doesn’t have lessons in its format, then you’ll see the selected questions and other components that are marked as “Show on homepage” on the team’s debrief format.

For example:
With lessons in the format: Show only lessons


Without lessons: “Show on brief” and “Show on homepage”

Customize the brief
  1. First, go to your team’s debrief format and mark the questions which you think are relevant for your brief as “Show on brief”.
    The selected question/s will appear on the brief generator popup.



    i. For now, you can only mark “closed” questions as “show on brief” (Multiple-choice, checkboxes, cascading dropdown, dropdown)

Teams Management

Add users manually

Watch a video tutorial

  1. Go to the “My Teams” page
  2. Click the 3 dots near the team’s name
  3. Select “Edit”
  4. Click on the “Team Members” tab
  5. Click the search line
  6. Click “Add New User”/ search for an existing user


  7. Fill in the user’s details
    – Make sure you add valid details
    Make sure you add an area code for each number (+972 for example) or if you don’t want to add any just write “+0”

  8. Click “Save” and then “Save” again
  9.  The user has now been added. In order for the user will be an active member, click the square next to the user’s name → Click “Send invites/ Save & Send” → and then “Close”
Add users from a file

To create new teams and add new users, please use this template.

  1. At the top of the file, are all the instructions for using it.
  2. The instructions should be deleted once you’re done
  3. You can upload multiple teams at a time- just make sure each team is in a separate tab
  4. Team’s details should be added in the following structure:
  • Team name
    Enter the team name at the “Enter team name here” cell- don’t add the word “team” because it will be added automatically after loading, in the debrief form.
  • Department name
    Enter the department name at the “Enter department name here” cell
  • IsEnabled
    If you want the team to be enabled, you should write TRUE in this field. If you want the team to be disabled, write FALSE (Recommended: TRUE)

5. User’s details should be added in the following structure:

  • TeamMember / TeamManager
    NOTE: There can only be 1 team manager for each team. The team manager has to be in the first row.
  • Email
    NOTE: Make sure the email is correct, valid and that there are no redundant spaces
  • Name
  • Last Name
  • Phone number
    NOTE: Make sure you add an area code for each number (+972 for example) or if you don’t want to add any just write “+0”.
    Make sure the phone number is correct, valid and that there are no redundant spaces
  • IsEnabled
    If you want the user to be enabled, you should write TRUE in this field. If you want the user to be disabled, write FALSE (Recommended: TRUE)

6. Before loading:

  • Make sure all the data you’ve entered is valid (Team name, Department name, Team manager, Team members, Usernames, Emails, Phone numbers, Enabled status)
  • Review the instructions and make sure you haven’t missed anything
  • Delete all empty/ redundant tabs
  • Delete all empty/ redundant rows
  • Make sure the format is exactly like it should be, with all required fields and without any additions

7. Examples for invalid file

  1. Unmatching format- make sure everything is according to the format, with no extra additions

  2. Valid data- Make sure all the data you’ve entered is valid (Team name, Department name, Team manager, Team members, Usernames, Emails, Phone numbers, Enabled status)
  3. Missing/ redundant data- make sure you’ve added all the required data. Review the instructions again if necessary and remove all redundant data.
Edit your team’s debrief format
  1. Go to “My Teams” page 
  2. Click the 3 dots near the team’s name
  3. Choose “Debrief Format”

Watch a video tutorial

Take a tour

How can I export a team's debriefs' answers?

Go to “My Teams” → Click the 3 dots on the team you want → Select “Debrief Format” → Click the Excel icon on the upper right corner.

Web Notifications

Check that the following settings are set to “On” (web):
  1. Team “Edit” Menu: Go to “My Teams” page → Click the 3 dots near the team’s name → Select “edit” → Go to “Notifications” tab → Set Debriefs via email and Comments via email to “On”
  2. User profile: Click on user avatar on upper right-hand side → Click on “Profile” → Select the bell icon → Set Debriefs via email and Comments via email to “On”
  3. The email might be automatically redirected to the your spam folder, or to a specific folder under the inbox
  4. Notifications may be blocked by your IT firewall. In this case ask the your IT department to check if there the email address delivery@shamym.com is blocked.
My email replies do not appear as comments in the platform:

Verify if one or more of the following happened:

  1. Reply email includes delivery@www.shamaym.com
  2. Reply email includes all original users’ list, and no other users
  3. You are using your Shamaym user Email address to reply

Mobile Notifications

When will I receive a push notification?
  1. A new debrief was written and shared with you
  2. Someone invited you to write a collaboration debrief
  3. An action item was assigned to you
  4. Someone has commented on your debrief.
  5. Someone has responded to a debrief you commented on.
Where can I see in-app notifications?

You’ll see these inside the Shamaym app – look for the bell icon at the top left corner. Note: Collaboration debrief invitations will not appear here – you’ll receive push or e-mail notifications only.

I don’t receive any push notifications:

Check in all the following places that notifications are set to “On”:

In Shamaym Web:

  1. Team “Edit” Menu: Go to “My Teams” page → Click the 3 dots near the team’s name → Select “edit” → Go to “Notifications” tab → Set “push notifications” to “On”
  2. User Profile: Click on user’s avatar on the upper right-hand side → Click on “Profile” → Select the bell icon → Set “push notifications” to “On”
  3. Watch a video tutorial

In Shamaym mobile app:

Click on the menu bar (upper right-hand side) → Set “push notifications” to “On”

In your device’s notification settings:

Go to your device’s general settings menu → Search for “notifications” and set general notifications to “On”. Also, specifically set the Shamaym app notifications to “On”.

Permissions

What Permissions Does Each Level Include?

Company Admin

  1. Can complete any action within the platform for that company
  2. Can add new teams

Team Admin

  1. Admin for the team
  2. Does not receive emails and notifications on debriefs
  3. Can add, edit, and delete users within the team
  4. Can write debriefs and comment on team’s debriefs

Team Manager

  1. Acts as Team Admin in the platform
  2. Acts as Team Member – receives emails and notifications on debriefs from the team
  3. Can add, edit, and delete users within the team
  4. Can write debriefs and comment on team’s debriefs

Team Member

Can write debriefs and comment on team’s debriefs

Action Items

How do I change actions' status?
  1. Option 1: drag the action item from its column to the column you would like to.
  2. Option 2: open the action item → pick a status from the list
  3. Option 3: switch to “List View” → pick a status from the list

Team Learning

What is the Team Learning feature?

The Team Learning is a Collaborative learning tool.
Collaborative Learning is a training methodology where employees share their knowledge and expertise, teaching and learning from one another at the same time. Group learning enhances the training experience by capitalizing on each employee’s skills, ideas, and institutional knowledge.
Collaborative Learning encourages higher-level thinking, problem-solving, and teamwork but is much easier to scale across teams.
Collaborative Learning is part of a larger trend toward interdependence. Organizations are moving away from more hierarchical top-down management styles and toward low-authority, high-accountability models. Instead of individual project ownership, we’re relying more and more on group work to achieve outsized results.
In other words: We work in teams, so why wouldn’t we learn as a team?

Create a new Team Learning

Create a new Team Learning quickly in just 3 easy steps.

  1. Open the Team Learning page.

  2. Click on the “Create new” button.

Step 1

  1. pick teams and a time frame (your choice will apply on all other steps)
  2. You may edit this learning’s title
  3. Click “Next”

Step 2
Select the analytics you’d like to show and discuss in this team learning. Just mark/ unmark the checkbox/es and click Next. It’s possible that  there is no available data for the selected time frame and/ or teams.

What are the Analytics you may show?

Debriefs by team member: The number of debriefs written by each team member during the defined time frame.

Usage Stats: The number of debriefs, active users, and comments during the defined time frame, compared with the previous time frame.

Champion Users: Team members who have the highest engagement in Shamaym.

Trending tags: The most common tags used by team members.

Trending topics: The most common topics discussed in debriefs by team members.

Question response stats: A breakdown of responses to all the questions in the defined time frame

Step 3

Select the debriefs you’d like to show and discuss in this team learning. By default, it will present the debriefs of the team/s, and within the time frame you picked, but you can change it if you’d like.

How

  1. Clicking on the debrief will open its preview. 
  2. Mark the checkboxes of the debriefs you’d like to discuss.
  3. It will then appear on the list, where you can drag and drop debriefs to reorder them.
  4. Click Save & Close.

Finding debriefs easily

You can search debriefs by keywords in the search bar.

You can also sort debriefs by:

  • Creation date
  • Relevance

Or show only:

  • The most trending debriefs
  • The debriefs with the most popular topics
  • The debriefs with the most popular tags
  • Collaborative debriefs
  • Debriefs you starred

Now, your team learning is created.

View the Team Learning

On the main page, you can see team learnings which you or your teammates have created. You can edit and delete some of them, and can view them by clicking on them.

When it opens, you can view the team learning in full screen. 

Actions

On this page you can review and manage the action items of your team. You will see all actions created until now.

View settings

  1. You can filter the table by statuses- assigned, in progress, paused and resolved:or by assignee:
    You can also see in addition all the overdue actions.
  2. You can sort the table by due date, team, assignee, creation date, last modified, and status.

Additional options 

  1. Create a new action by clicking on the plus icon
  2. You can edit, delete, comment or open the debrief 
  3. You can change the status 

Analytics

View and discuss the analytics of your team.

  • Debriefs by team member: The number of debriefs written by each team member during the defined time frame.
  • Usage Stats: The number of debriefs, active users, and comments during the defined time frame, compared with the previous time frame.
  • Champion Users: Team members who have the highest engagement in Shamaym.
  • Trending tags: The most common tags used by team members.
  • Trending topics: The most common topics discussed in debriefs by team members.
  • Question response stats: A breakdown of responses to all the questions in the defined time frame.

Debriefs

Discuss and share insights on the debriefs which you selected.
You can add comments, assign action items, and perform all actions possible on the debrief view (share, embrace, copy link, etc.)


Summary

You can view all actions related to the debriefs which you discussed, see the comments made on the debriefs and add your own summary.