Reporting issues

There are a few ways to contact our Customer Support team:

1. Using the Support form

   1. Web: available by clicking on the support icon> selecting “Contact Support” > “Write to us”
      

   2. Mobile: available by clicking on the menu> selecting “Contact us”> “Write to us”
      
      
      

2. Through WhatsApp

   1. Web: available by clicking on the support icon> selecting “Contact Support” > “Live chat”
      

   2. Mobile: available by clicking on the menu> selecting “Contact us”> “Live chat”
      
      
      

3. At Help@shamaym.com

If it’s a bug, please elaborate on the following:

1. Operating system ( Windows/ Mac | iOS/ Android)

2. If it’s a mobile device- please specify the device type and version (Xiaomi, iOS 16, etc) and your Shamaym app’s version
   
   

3. When did it happen?

4. What steps can we follow to reproduce this?

5. What happened?

6. If possible, please provide screenshots/ screen recordings/ files/ links.