Two-factor authentication
Two-factor authentication (2FA) is an extra layer of security used to secure the login process in Shamaym. First, a user will enter their username and password/ will log in with Google/ Ms account. Then, they will be required to provide an authentication code, that will be either sent to their email address or as a […]
Single sign-on (SSO)
Single sign-on (SSO) is an authentication method that allows your users to log in to Shamaym using your existing SSO login credentials. So, with SSO you can just use one account to access all of your systems including Shamaym. To start using the SSO first you need to configure the settings both in Shamaym and […]
Permissions Scheme
User types
In the Shamaym platform, there are a few user types and roles. The following guide will explain each role. Users can have multiple roles, for example, a user can be both a member and an admin. In such cases, users will have mixed permissions. Members Member is the most basic permission level that can […]
Customize your brief
First, go to your workspace’s item form and mark the fields which you think are relevant to your brief as “Show on brief”. The selected field/s will appear on the brief generator popup. For now, you can only mark “closed” fields as “show on brief” (Single-choice, checkboxes, cascading dropdown, dropdown) The selected fields will appear […]
Select two factor authentication method
If your admin/manager enabled 2FA for your account, you may change the way you receive the authentication code. Click on the settings menu Click on “Profile” Scroll down to the toggle and select the preferred method for receiving the two-factor authentication code
Manage notifications
You can control your mobile and email notifications preferences, from our App. Click on the settings menu Click on “Notifications” Turn on/off notifications
Our Privacy Policy
See our privacy policy at: https://dibi.shamaym.com/policies/privacy
Reporting issues
There are a few ways to contact our Customer Support team: Using the Support form Web: available by clicking on the support icon> selecting “Contact Support” > “Write to us” Mobile: available by clicking on the menu> selecting “Contact us”> “Write to us” Through WhatsApp Web: available by clicking on the support icon> selecting “Contact […]
Login issues
If you are having trouble logging in to your account- don’t worry! We’re here to help First and foremost, know that you can always contact us by writing to us or by chatting with our Support team. Second, there are a few things that might be happening: If it’s your first time logging in: the […]