The Secret to Happy Customers is a Fast Learning Support Team
Customer support representatives and their managers are facing a new set of challenges as a result of the move to remote work. Without casual office interaction with teammates, it becomes more difficult to capture knowledge and share it across the team. These challenges were known to some teams before the pandemic, but their impact on […]
$3B Software Company CEO Shares Secrets to Driving Team Performance
Aron Ain rose through the ranks at Kronos, playing a role in nearly every department before becoming CEO. He recently oversaw a merger and now leads 12,000 employees throughout the globe, and 3x revenue growth. We asked Aron about the relationship between good leadership, engaged employees, and business results. In his experience they are inextricably […]
Sales Just Went from Hard to Harder. Can Your Team Keep Up?
Even before COVID-19, the way we do business and sell was fast evolving, thanks to growing tech-enabled and remote sales methods. Now, it’s changing at turbo speed. Gone are the days of regional reps and expansive trade shows. Like many other business activities, sales in the post-COVID world increasingly take place online and remotely. According […]
What Can Sales Teams Do to Sell More in the Post-COVID World?
Keeping sales teams performing at their top is harder than ever. Selling has become almost exclusively a remote activity, raising stakes in a market where both consumers and businesses buy less. A virtual meeting could be a salesperson’s only chance to make a positive impression and pique the buyer’s interest, making it more critical than […]
Want High-Performing Employees? Change How You Give Feedback
Feedback drives employee performance and engagement—when it’s given the right way. What does good feedback look like? In his book Positive Leadership, University of Michigan management professor, Kim Cameron, demonstrates that honest and candid feedback helps employees perform better and develop resilience. Indeed, feedback in the workplace has many benefits, including the growth of employees […]
Feature Deep-Dive: Shamaym Assistant
Shamaym enables teams to easily reflect on and share lessons from projects, meetings, and events at work, driving rapid improvement cycles. Of course, not all learning is the same. An effective lesson is focused on a tangible area of improvement, holds you accountable for its completion, and future-oriented. A lesson that contains these three elements […]
Feature Deep-Dive: Shamaym x Outlook
Shamaym enables teams to easily reflect on and share lessons from projects, meetings, and events at work, driving rapid improvement cycles. But we know no one wants another platform or application to work with. Our Outlook Add-In brings Shamaym’s capabilities to where you spend most of your working hours: Outlook! You can now connect Shamaym […]
Stop Managing Performance. Start Improving It
Say you’re the COO of a growing startup. Since you joined the company, you’ve been ensuring it meets its objectives and even grows by setting Key Performance Indicators (KPI) and using them to track your people’s progress. That was until the coronavirus pandemic hit. Since then, everything has changed. Your workforce has moved to entirely […]
Shamaym’s BriefMe Brings Personalized Learning
When You Need It
Arrive at your next presentation, customer meeting, or event better prepared with personalized lessons. GM of Shamaym Israel, Amit Kochavi, unveils BriefMe and calendar sync, making it easier than ever to get better, faster. What’s new and exciting in Shamaym’s latest product release? Our most recent release includes a new and–improved–improvement cycle, centered around BriefMe. […]
Feature Deep-Dive: Shamaym Google Extension
Shamaym enables teams to easily reflect on and share lessons from projects, meetings, and events at work, driving rapid improvement cycles. But we know no one wants another platform or application to work with. Our Google extension brings Shamaym’s capabilities to where you already spend your time: your Google account! You can now connect Shamaym […]